Terms and Conditions

Bookings

Your booking is secure when I have full payment and sent an email confirmation of this.

Cancellations and Refunds

  1. Physiotherapy Appointments:

    • The physiotherapy fee for the first appointment is payable at the time of booking.

    • Follow-up appointments are to be paid at the end of each session.

  2. Online Physiotherapy Appointments:

    • The physiotherapy fee for online appointments is payable at the time of booking.

    • A 24-hour cancellation policy applies. If you need to cancel, please notify me at least 24 hours in advance of your scheduled appointment.

    • Cancellations made within 24 hours of the appointment will not be refunded.

  3. Online Courses:

    • The full fee for online courses is payable at the time of booking.

    • Please note, fees for online courses are non-refundable under any circumstances.

  4. Mum and Bub Postnatal Classes:

    • The fee for Mum and Bub postnatal classes is payable at the time of booking.

    • If you are unable to attend due to illness (either yours or your baby’s), no refund or credit will be issued for the missed class.

    • In certain cases, if you are at the appropriate level for the course, I may offer the option to make up the missed class through the online program.

Technical requirements for online courses

We ask that you have a Facebook account and have a Zoom account set up and tested before the course begins.

Code of conduct:

FITZ AND PHYSIO workshops and online courses are supportive and friendly. I ask that you are thoughtful and respectful of the group, and do not share other people’s information outside of the group. I reserve the right to exclude from a workshop or online course any person who behaves in a way that is abusive, disruptive or discriminatory. No refund will be given.


Privacy and Data Use

How we use your data

Before an initial physiotherapy appointment, I ask for your name and email. This is to set up a new physiotherapy record and contact you about your upcoming appointment or online course.

Online classes are run jointly by FITZ AND PHYSIO and Pro Pelvic Floor Initially we ask you to fill out an application form. This is to check for any major health concerns and suitability to join our programme. 

You can remove your consent for me to contact you at any time. Your data is collected and held in accordance with UK data protection regulations. 

I am a HCPC and CSP Chartered Physiotherapist and I have a legal obligation to keep your records for 8 years since the last date of treatment or the date you finished your online course. You can ask for a copy of the data I hold about you and once we have verified your identity, I will respond within 28 days.

You can request a copy of the data held about you at any time, free of charge. Once I have verified your identity this will be provided within 28 days. 

Compliance with the law

Our privacy policy has been compiled so as to comply with the law of the United Kingdom. If you think it fails to satisfy the law, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website.